1. Who We Are

Soul Sisters ("we", "us", "our") is a company registered in England and Wales. Our registered address is West End Lane, New Rossington, Doncaster, DN11 0DU.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit our website at www.soulsisters-cic.com.

For the purposes of UK data protection law, we are the data controller.

 

2. What Information We Collect

2.1 Information You Provide to Us

When you complete the contact form on our website, we collect:

• Your name

• Your email address

• Your telephone number (if provided)

• The content of your message or enquiry

 

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address

• Browser type and version

• Pages you visit and time spent on each page

• Referring website address

• Device type and operating system

This information is collected through cookies and similar tracking technologies. Please see Section 5 (Cookies) for more information.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and contact form submissions

• To provide you with information or services you have requested

• To improve the performance and content of our website

• To analyse how visitors use our website (using anonymised analytics data)

• To comply with our legal and regulatory obligations

We will not use your personal data for automated decision-making or profiling.

 

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following legal bases to process your personal data:

• Legitimate interests — to respond to your contact form enquiries and improve our website

• Consent — where you have given us clear consent to use cookies for analytics purposes

• Legal obligation — where we are required to process your data to comply with the law

 

5. Cookies

Our website uses cookies to distinguish you from other users and to help us provide a better experience when you browse.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

5.2 Cookies We Use

We use the following types of cookies:

• Strictly necessary cookies — essential for the website to function and cannot be switched off

• Analytics cookies — these help us understand how visitors interact with our website by collecting and reporting information anonymously (for example, via Google Analytics)

Analytics cookies are only placed with your consent. You may withdraw your consent at any time by adjusting your browser settings or by using our cookie preference tool.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. For more information on how to manage cookies, visit www.aboutcookies.org. Please note that disabling certain cookies may affect the functionality of our website.

 

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers who process data on our behalf (such as website hosting providers and analytics platforms), under strict data processing agreements

• Professional advisers such as lawyers, accountants, and insurers where reasonably necessary

• Law enforcement or regulatory authorities where required by law

Where we share data with third-party service providers, we ensure appropriate safeguards are in place to protect your information.

 

7. International Transfers

Some of our third-party service providers may be based outside the UK. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection law, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

 

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:

• Contact form enquiries: up to 2 years from last contact

• Website analytics data: as configured within our analytics platform (typically up to 26 months)

After the relevant retention period, your data will be securely deleted or anonymised.

 

9. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you

• Right to rectification — to ask us to correct inaccurate or incomplete data

• Right to erasure — to request that we delete your personal data in certain circumstances

• Right to restriction — to ask us to restrict how we process your data

• Right to data portability — to receive your data in a structured, machine-readable format

• Right to object — to object to our processing of your data based on legitimate interests

• Rights relating to automated decision-making — we do not carry out automated decision-making

To exercise any of these rights, please contact us at the details below. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at www.ico.org.uk or by calling 0303 123 1113.

 

10. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. This Privacy Policy applies only to information collected by our website.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last updated' date. We encourage you to review this policy periodically.

 

13. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

 

Soul Sisters

West End Lane
New Rossington
Doncaster
DN11 0DU